FAQ

The questions most asked about All New Comics

Subscribe and let your comics come to you

Subscribe, and make your comics come to you

It sounds like magic doesn’t it? Imagine if you could put together a pull list, your comics would just come to you, pre-bagged & boarded, and packed with the most ridiculous care known to man? What if your comics could come to you weekly, twice a month, or monthly? What if you could also get a discount off the cover price each and every month.

This isn’t some alternate earth, this has been reality for hundreds of Canadian customers every single month since 2005.

Frequently Asked Questions

With All New Comics subscriptions, you build a list of the comics and magazines you would like to get each month. Every week when new comics arrive we will bag, board, and set aside all items you have specified.

When your billing cycle comes up (weekly, bi-weekly, or monthly) we will send out a bill which you will pay by following the instructions on the email. Once the bill is paid we will ship out your comics.

We place them in a protective bag, wrap them up in bubble wrap, put them in a box, and deliver them out. We’ve sent dozens of packages this way and have never experienced a damaged delivery. If you want to add or subtract a title, you can do so online, and we will make sure you get your books.

We charge a one time $20.00 fee to set up your subscription account.

In exchange for this set up fee, you are able to subscribe to the comics you love at a significant discount, and with your first order, we send you a “welcome package” that is worth approximately $50.00 of cool stuff to welcome you to All New Comics.

This fee also helps us ensure that anyone signing up to our service is a real human being, and won’t leave us holding on to a bunch of comics we can’t sell.

Browse or search for the comics you want, add the series (or for trades and graphic novels, the individual Trade or GN) by clicking “Subscribe”, and you are set up.

Your first pull for a new series will start 3 weeks after you first add it to your list.

You can choose from weekly, twice monthly, or monthly. We will pack your bagged and boarded comics in another bag, put bubble wrap around them, and fit them in our custom built boxes. If you’re just getting one or two comics, you’ll get those in a custom built rigid mailer that keeps shipping costs under control.

We cannot hold shipments for more than one month, we will not combine shipping among months, and one-off items you add to your order do not count towards the free shipping tier.

Shipping rates are based on your location.

Orders under $10.00 are sent in a rigid mailer for $7.00 anywhere in Canada

Ontario, Manitoba, Quebec – $15.00

New Brunswick, Nova Scotia, PEI,Saskatchewan – $15.00

Alberta, British Columbia, Newfoundland – $18.00

Northwest Territories, Nunavut, Yukon – $25.00

We do not ship outside of Canada.

Shipping is free on all orders over $100.00.

How do we come up with these charges? We don’t make money on shipping, we charge what it costs us for the actual postage, and the shipping supplies we use to ship your order.

Every comic is bagged and boarded (about .12 per book).

We bundle the comics and bag them into bags to keep them tight (about .02 per bag).

We package the bundles in bubble wrap (about .20 per order).

We put the bubble wrapped bundles in specially constructed boxes (about $2.50 per box)

Then we deliver it to Canada Post, who weighs and ships your order.

The average cost for just shipping supplies is about $4-$8 per order.

We understand that many people don’t like paying for shipping, we don’t particularly like paying for shipping either.

However, when you consider that having your comics delivered to you saves you travelling costs, and frees up your valuable time, it works out to about the same amount of money.

Your comics will be billed to you based on your shipping schedule. If you are weekly, we will bill you weekly. Twice monthly? We bill you twice a month. Monthly? Yup, you guessed it, we will bill you monthly.

For twice monthly orders, we bill on the Wednesday closest to the 15th, and the last Wednesday of the month.

For monthly orders, we bill on the last Wednesday of the month.

You will get an email that will have a link to your account with your current total. Orders are not processed until they’re paid for.

There is a three week wait between the time you order a comic and the time we can pull the next issue for you. We have to deal with a cut-off date called “Final Order Cut Off” (or FOC) from our distributor, which means we have to have our final numbers to them three weeks in advance. For some comics we order a few extra copies, but for the majority of comics, we order the number of copies that our customers have pre-ordered.

You will start at the next available number. For a series that is starting up in a month, that would be the first issue, but if that issue is two weeks away, then you would start at #2. I need to repeat this, because it can be confusing. We start you on the next available issue, not from the start of a series. If the next issue is #25, and you sign up three weeks before it is released, you would get #25.

If you are looking for back issues, please contact us and we will see if we can get you a copy of the issues you need. In many cases, the previous issues will have been collected as trade paperbacks, or we may have some copies available for sale.

On My subscriptions, you just click the little “Delete” button, just like adding something, deleting something takes 3 weeks to remove a title from your list and stop it from getting pulled.

Select the item, add it to your cart, and in the cart view, use the coupon code “addtosubs”, we will immediately pull that product aside and put it in your subscription order that will go out with your next available shipment.* The All New Comics store and Manage Comics store are separate services and require separate logins.

*Please note, if you are NOT a subscriber and you use this coupon, your order will be cancelled, and you will get an email telling you that you are not eligible for the add to subs coupon code.

That’s up to you. We offer weekly, twice monthly, and monthly shipping. Remember, you will pay for shipping on any orders under $75.

Shipping for up to $10.00 in comics is $7.00, if you are only having one comic shipped, you will pay more for shipping than for the comic.

We recommend weekly shipping only for people who have more than 50 titles a month, otherwise bi-weekly, or monthly are much more affordable.

We ship on Tuesdays and Thursdays, and comics usually take 2-3 days to reach most locations, although the West Coast can take as long as 5-7 days. We send all packages Expedited Post, which gives us full tracking.

You can subscribe to as few as 1 comic and as many as 950! Keep in mind two things though.

1: You have to pay for your comics every month, don’t order more than you can afford.

2: Your shipping could end up being more than your comics. If you just want one or two comics a month, you’ll likely pay as much in shipping as you will for your comics themselves.

We think that the sweet spot starts at 10 titles a month.

Q: My comic came to $3.00, the shipping is $7.00. How does this make any sense?

A: It doesn’t. It sucks. Shipping costs what shipping costs, we can’t do anything about it. The absolute cheapest we can ship a single comic for is $7.00. You are paying for the cost of the actual shipping, plus the custom shipping container which we have made for small orders to ensure your comic comes to you in pristine condition.

Q: Will I pay $7.00 for every comic I buy?

A: No, if you order less than $10.00 worth of comics in a month, you will pay $7.00 in shipping. If you order more than $10.00 worth of comics in a month, you will pay the shipping rate for your region.